TERMS & CONDITIONS
Leaders Lounge Membership T&CS
OVERVIEW
This Membership is owned and operated by [Tash Pieterse Coaching] trading as [The Leaders Lounge]
(‘[The Leaders Lounge]’, ‘we’, ‘our’, or ‘us’).
Please read these Terms and Conditions (‘Terms’) carefully before you purchase or otherwise access our online membership, [The Leaders Lounge Membership] (‘Membership’). These Terms, along with our Site Terms and Conditions and our Privacy Policy (‘the Terms’), govern your access to and participation in the Membership.
By accessing the Membership, you:
a. acknowledge that you have read, and agree to comply with and be legally bound by, these Terms; and
b. warrant that you are over 18 years of age and have the legal capacity to enter into a binding contract.
We reserve the right to modify these Terms at any time, consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on this Site. It is your responsibility to review these Terms prior to initial use as well as periodically throughout your use of our Membership. If at any time you choose not to accept these Terms, you should discontinue your use of our Membership.
By continuing to access this Membership, you are deemed to accept any future amendments to these Terms. If you are uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase. You can do so to [email protected].
MEMBERSHIP ACCESS
You will gain access to the Membership by completing the payment for the Membership and choosing a subscription that best suits you on our Site [www.tashpieterse.com/leaderslounge] (‘Site‘).
You agree to provide accurate, current and complete information about yourself as requested or directed, and to promptly update this information to maintain its accuracy. We have the right to suspend or terminate your Membership if we suspect that such information is inaccurate or incomplete. We also reserve the right to cancel your membership if you breach any code of conduct, rules, and expectations of the Membership.
Your access to the Membership commences when your payment has been successfully processed through our Site.
Your Membership continues until terminated under these Terms or the Membership is discontinued. We will provide you with [30] days’ notice should we plan to discontinue the Membership.
To access the Membership, you may be required to create an account.
In doing so, you must provide accurate information, including your name, your business name (if applicable), address, a valid email address and contact number. You must also be at least 18 years old.
You agree to update this information if and when it changes. You are solely responsible for the activity that occurs on your account, so please keep your account password secure.
The Membership doors open every three (3) months (every quarter) for new members to join. Your membership will continue to renew until such time as you choose to cancel it (outside of the minimum 3 month term).
MEMBERSHIP FEES
The Membership Fees are payable in full upfront for the selected period (monthly, 3 monthly, or 6 monthly) There is a minimum membership term of three (3) months.
You authorise us to automatically charge the card on file at the start of each billing period
for the following commitment to the Membership, and agree to keep all billing information current at all times.
Where you fail to make payment or payment is declined for any reason, you must provide a new eligible method of payment immediately or we may suspend or revoke your access to the Membership.
After 3 failed payments, your access will be paused and if you cannot make payment within 7 days of the last payment retry, your membership will be cancelled. You will be liable for all outstanding payments, including any costs incurred by us trying to recoup the outstanding Membership Fees such as debt collection agency costs, including any legal costs on any Membership Fees that remain outstanding.
You acknowledge and accept that should we decide to increase our Membership Fees, your fee at time of joining will not change. However, should you choose to cancel your membership and rejoin at a later date, the increased Membership Fee will then apply.
Membership Fees will always be publicly listed on the Site (www.tashpieterse.com/leaderslounge). Your Fee will always remain the same until you choose to cancel your membership.
REFUNDS AND CANCELLATIONS
The Membership Fees are non-refundable except as required by law or at our sole discretion. We do not provide refunds simply because your situation has changed or you have changed your mind.
If you would like to cancel your Membership, you may do so after your minimum three (3) month period is up, by providing us with [14] days’ notice (3 and 6 monthly subscriptions) or [7] days’ notice (for monthly subscriptions) to prevent the automatic payment of your next payable Membership Fee.
Once your Membership has been cancelled, you will no longer be charged. However, if the requisite notice is not provided, you will incur a non-refundable Membership Fee for the next billing cycle.
We want you to be 100% happy with your Membership, and so we provide a [7]-day money-back guarantee.
If you find that the Membership is not what you had expected or believe won’t meet your needs - you can cancel your membership, no questions asked. Please email [email protected] to access your refund.
CRITERIA FOR MEMBERSHIP CANCELLATION
1.Email us at [email protected]
2.Provide us with adequate notice to properly cancel your members before the next billing cycle (14 days for 3 and 6 month subscriptions) or (7 days for monthly subscriptions).
We will not provide a refund where you have failed to submit your request within [7] days of purchase. If [7] days have passed, you will remain responsible for all Fees due regardless of whether you choose to continue to participate in the Membership.
We will inform you within 7 days of receipt of your request to the success of the refund. Where a refund is due, we will process it via our payment provider.
If we determine that your refund request is valid, your access to the Membership will cease and you must immediately cease using and destroy any materials provided to you in the Membership.
MEMBERSHIP ENTITLEMENTS
During your Membership, we will provide you with certain Membership Entitlements, including:
- Access to masterclasses, private content, and other materials for your learning;
- Monthly coaching calls;
- Weekly Q&A discussions;
- Resource library in the Membership platform;
- Access to a Private Membership Platform through Circle.
FORCE MAJEURE
If a Force Majeure event of any kind requires that any Membership Entitlements be delayed, they will either take place in a different allowable format or be rescheduled. You will not be entitled to any compensation for Membership Entitlements that are unable to proceed due to a Force Majeure event.
From time to time, we may also provide you with certain benefits, such as products, programs, workshops or other memberships, which may be provided by third parties. We do not offer any guarantees regarding these benefits, including their accuracy or quality, the duration for which they are available or that they are suitable for your purposes.
During the Membership, you may also be invited to participate in an online group. In order to be admitted and retain access to the group, you will be required to comply with its rules, including the rules provided by the hosting platform.
If you breach the rules of the online group, your access to the group will be revoked and, depending on the severity of the breach, your access to the Membership may also be revoked.
We reserve the right to cease operating any associated online group with [7] days’ notice to you.
COMPLAINTS
We are committed to your enjoyment of and satisfaction with the Membership. Should you have any concerns or be dissatisfied in any way, please contact us via email [email protected] and include:
- your name;
b. the email address you used to apply for the Membership;
c. details of your concern or complaint;
d. details of what you would like us to do to resolve the matter; and
e. copies of any relevant communication or documentation.
We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days. If we are unable to do so, we will provide an explanation accordingly.
You agree not to engage in any behaviour, in public or in private, that is negative or derogatory towards us, and we agree to the same. This includes (but is not limited to) communications with third parties or posting on social media.
Where a dispute cannot be resolved, it will be submitted for mediation in accordance with The Ministry of Business, Innovation, and Employment Mediation Services. Should the dispute be unable to be resolved at mediation, you agree to submit to the disputes resolution services process.
INTELLECTUAL PROPERTY RIGHTS
As part of the Membership, you will have access to certain materials, including programs, workbooks, forms, templates, precedents, webinars, digital products and other content (‘Materials’). We retain ownership of all Intellectual Property Rights (including copyright) in the Membership and the Materials.
To the extent required for participation in the Membership, you are granted a non-exclusive, non-transferable, single-use, limited licence to access and use the Materials for your own personal use, and you agree not to:
- modify the Materials;
b. copy or share the Materials or in any way cause or allow them to be copied or shared;
c. assign or transfer your membership of the Membership to any other person without our express written
consent; or
d. sublicense, publish, sell, or provide the Materials to, or otherwise allow them to be used by, third parties.
Your use of the Materials may also be subject to our Site Terms and Conditions and Privacy Policy.
If you infringe our Intellectual Property Rights, we reserve the right to terminate your access to the Membership and the Materials without refund and pursue legal remedies.
For any intellectual property that you provide us with through your Membership (‘Member Content’), you warrant that you are the owner of this intellectual property and indemnify us against any claim made by a third party arising out of any breach of intellectual property rights from our use of the Member Content (including distribution for promotional purposes).
By participating in the Membership, you grant us a non-exclusive, irrevocable, royalty- free, perpetual licence to use and reproduce your Member Content at our discretion.
MEMBERSHIP PROMOTION
Where you have provided testimonials (in any format), you acknowledge that we may use these along with reference to you on our Site and social media channels, or any other avenue, for promotional and other purposes at our discretion.
You acknowledge that part of your Membership may include recording (in audio and/or video format) your participation in the Membership, where you may feature prominently. These recordings are both for the purposes of providing the Membership and for us to use in our promotional material to market the Membership.
You consent to our use of these recordings without restriction, including but not limited to our ability to modify, publish, reproduce or distribute them at our discretion.
TERMINATION
We reserve the right to terminate your access to the Membership with immediate effect if:
- you do not pay the Membership Fees when due;
b. you infringe our Intellectual Property Rights;
c. you engage in conduct that is injurious or potentially harmful to our reputation;
d. you disclose Confidential Information without consent;
e. your actions are contrary to our interests;
f. we consider that mutual trust and/or confidence no longer exists; or
g. you fail to comply with any of the other provisions of these Terms or otherwise breach any undertaking, warranty or obligation under these Terms.
If we terminate your access to the Membership, we may, at our sole discretion, refund any prorated balance of the Membership Fee already paid by you.
CONFIDENTIALITY
You agree to respect our privacy and confidential information, which includes information relating to our business, finances, operations, marketing strategy, administration, technology, clients, customers, employees, contractors or suppliers, along with our intellectual property and other information relating to trade secrets, know-how, systems and processes.
Accordingly, unless you have our prior written consent, you will keep any information we choose to
share confidential. This also applies to the privacy and confidential information of other Members. We will not disclose any information you provide except as set out in these Terms.
However, these obligations of confidentiality do not apply to any disclosure that:
- is for the purpose of performing the Terms or exercising a party’s right under the Terms;
b. is required by Applicable Law; or
c. relates to Confidential Information that is publicly available through no fault of the receiving party or its personnel, or was rightfully received from a third party without restriction or breach of any obligation of confidence.
PROHIBITED USE
In addition to any other prohibitions, you must not under any circumstances access or otherwise use the
Membership or its content:
- for any unlawful purpose;
b. if you or your business in any way competes with our business;
c. to solicit others to perform or participate in any unlawful acts;
d. to violate any international, federal, or state regulations, rules, laws, or local ordinances;
e. to attempt to change, remove, or otherwise interfere with the Membership or any of its Materials;
f. to infringe upon any other person’s proprietary rights; or
g. to send any unsolicited advertising or promotional material, commonly referred to as spam
WARRANTIES AND INDEMNITIES
We provide the Membership and its content on an ‘as is’ basis, and do not guarantee any specific results from your participation. Your experience will depend on your own commitment, motivation and intent to follow through.
Any examples of previous participants’ experiences, including reviews, testimonials or other statements, are provided for illustrative purposes only, and are simply examples of what can be possible.
You agree that you engage in the Membership at your own risk. Except as expressly permitted by law, we cannot be held liable for:
- any loss or damage that you may suffer as a result of your participation;
b. your inability to participate in the Membership for any reason;
c. your failure to maintain the security of your login details that enable you to access the Membership;
d. the statements or conduct of any third party; or
e. your reliance on the suggestions or recommendations of any third party or Membership participant.
You agree to indemnify us against any loss or damage, including legal costs, related to your breach of these Terms.
INFORMATION AND ADVICE
Any content or information provided in the Membership is of a general nature only and does not constitute professional advice. We do not purport to be legal or medical practitioners, financial advisors or any other type of licensed professional and cannot be held liable for any reliance on the information we provide through the Membership.
No part of the Membership is a substitute for obtaining advice that is specific to your individual
circumstances from a qualified professional.
You are responsible for determining whether the Membership is right for you. We reserve the right to terminate or suspend your access to the Membership at any time should we believe that it is not appropriate for you, or that further professional advice should be sought.
Any reference to other products or services, programs, memberships, processes or other information appearing within the Membership does not constitute or imply our endorsement, sponsorship or recommendation in any way.
PRIVACY POLICY
When you apply to take part in the Membership, and during your participation, you may be required to provide us with certain personal information (such as contact details).
Your privacy is extremely important to us. We will only use your personal information in order to provide you with the Membership Entitlements and to communicate with you about the Membership. Where you wish to withdraw your consent from email communications, you may simply unsubscribe.
Your information will be dealt with in accordance with our Privacy Policy, which is accessible here.
ELECTRONIC SIGNATURE
These Terms will become binding when you agree to these Terms, including by clicking I consent or I agree or similar, or by purchasing and/or commencing the Membership.
VALIDITY
Whenever possible, each provision of these Terms will be interpreted in such a manner as to be effective and valid under Applicable Law, but if any provision of these Terms is held invalid or unenforceable, the remainder of these Terms will nevertheless remain in full force and effect and the invalid or unenforceable provision will be replaced by a valid or enforceable provision.
ASSIGNMENT
You cannot assign these Terms, or otherwise deal with the benefit of them or any rights under them, without our prior written consent. We reserve the right to assign or novate the Terms, or otherwise deal with the benefit of them or rights under them, without your consent.
ENTIRE AGREEMENT
These Terms constitute our entire agreement with you about the Membership and supersede all previous agreements, understandings and negotiations.
GOVERNING LAW AND JURISDICTION
The performance and enforcement of these Terms will accord with the laws in force in New Zealand where we are located as indicated on our Site. You agree to submit to the exclusive jurisdiction of the
courts in that jurisdiction.
If you wish to discuss any aspects of these Terms & Conditions, please email us at [email protected].